Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to thankscontactus@gmail.com .

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Pre Sales Questions

We provide detailed product specifications and compatibility information on each product page. You can also reach out to our customer support for personalized assistance.

Yes, we offer discounts for bulk orders, and we regularly run promotions. Check our promotions page or contact our sales team for more information.

We offer various shipping methods, and delivery times depend on your location. You can find estimated delivery times during the checkout process.

We provide a comprehensive after-sales service, and our warranty policy ensures your satisfaction. Details can be found on our warranty page or by contacting our support team.

Our return and exchange procedures are clearly outlined on our website. You can find this information in our terms and conditions section.

Yes, we offer installation guides for many products. Additionally, our customer support team is ready to provide assistance and guidance if needed.

We offer customization options for specific parts. Please contact our sales team to discuss customization possibilities and associated costs.

We accept various payment methods, including credit cards and online payment gateways. Our website employs advanced security measures to protect customer transactions and personal information.

After Sales Question

To initiate a return, simply log in to your account, go to the order history, and follow the provided instructions. Alternatively, contact our customer support, and they will guide you through the process.

The warranty period varies depending on the specific product. You can find detailed warranty information on the product page or refer to our warranty policy on the website.

We apologize for any inconvenience. Please contact our customer support immediately and provide photos of the damaged product. We will expedite the resolution process and arrange for a replacement or refund.

Log in to your account, go to the order history, and you'll find real-time updates on your order status. Additionally, you will receive email notifications with tracking information once your order is shipped.

Yes, we offer installation guides for many products. If you encounter any difficulties, feel free to contact our customer support for step-by-step assistance.

We apologize for the mistake. Please contact our customer support with your order details and photos of the received item. We will arrange for the correct item to be shipped to you promptly.

Order cancellations are possible within a certain timeframe after placing the order. Log in to your account, go to the order history, and follow the provided instructions. If the order is already processed, contact our customer support for assistance.

Yes, we provide spare parts for many of our products. Contact our customer support with the details of the part you need, and they will assist you in placing an order for the necessary spare parts.

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